Use case · Customer support
Dictation for customer support
Support agents use Utter to speak ticket replies, internal notes and chat messages, and Utter types them into the help desk in the tone set for that app, with snippets for the answers they give every day.
Examples
What you say, and what Utter types
Hold the key, talk the way you talk, let go. These are the kinds of takes that come up every day.
Ticket replies
HELP DESK · EMAIL STYLEhi john so sorry about that um the refund went out today and it should show up in uh three to five business days
Utter typesHi John, so sorry about that. The refund went out today, and it should show up in three to five business days.
Canned answers as snippets
SNIPPETreset steps
Utter typesTo reset your password, open Settings, choose Account, then Reset password. The link in the email works for 24 hours.
Save the text once. Say its name on its own and Utter types the whole answer.
Internal notes
HELP DESK · NOTES STYLEcustomer is on the starter plan no wait the team plan and the export fails on files over two gigs
Utter typesCustomer is on the Team plan, and the export fails on files over two gigs.
Change your mind mid-sentence and Utter keeps the version you meant.
Asking a colleague
SLACK · CHAT STYLEhey mark can you uh check if the billing page is down for you too
Utter typesHey Mark, can you check if the billing page is down for you too?
Features
Which parts of Utter help
Snippets for canned answers
Say “reset steps” or “refund policy” and Utter types the text you saved for it.
A tone for each app
Polite and complete in the help desk, short in Slack. You set how much each style tidies.
Custom words
Product names, plan names and feature names come out spelled right.
Raw and cleaned text side by side
Check exactly what changed before you send a reply.
Time saved
How much time does it save?
At 1,200 words a day of ticket replies and notes, typing at 40 words a minute and speaking at 150, dictation saves about 22 minutes a day, or about 88 hours a year. Those numbers are assumptions. Change them below.
Saved time = words ÷ typing speed − words ÷ speaking speed. We count 5 working days a week and 48 weeks a year, and round to two figures. The defaults are assumptions, not measurements: put in your own. Time spent thinking about what to write stays the same either way.
FAQ
Questions
Does Utter work in my help desk?
Utter types wherever your cursor is, so it works in help desks that run in the browser and in desktop apps.
Does customer information leave my computer?
Your voice and the text you dictate stay on your computer. Speech recognition and cleanup both run there. Text goes to a provider only if you give a style your own API key.
Will it change the tone of my reply?
Only as much as you tell it to. Each app gets a style where you set the tone and how much Utter tidies, and every take shows which words changed.
How much faster is a reply by voice?
If you type at 40 words a minute and speak at 150, a 120-word reply takes 3 minutes to type and under a minute to say. Those speeds are assumptions: put your own into the calculator on this page.
Try it on your own work.
Free for 2,000 words a week, with no account needed.